[erik]

This has happened to a number of friends and clients. Here is the fix.



For XP/Vista:
To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.

Fix this problem
Microsoft Automated Troubleshooting Services: Your CD or DVD drive cannot read or write media



For Windows 7:
Windows 7
1.Click Start , and then click All Programs.
2.Click Accessories, and then click Run.
3.Type regedit, and then click OK.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
4.In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5.In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
6.On the Edit menu, click Delete.
7.When you are prompted to confirm the deletion, click Yes.
8.In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, try restarting anyway.
9.On the Edit menu, click Delete.
10.When you are prompted to confirm the deletion, click Yes.
11.Exit Registry Editor.
12.Restart the computer.